Name & contact details:

Megana Dog Behaviour is run by Megana Nedungadi.

I am committed to respecting and protecting the privacy of anyone using my services and the confidentiality of any information that you provide me with. The purpose of this statement is to set out how I use any personal information that I may obtain from you. If you do not agree to the following policy you may wish to refrain from submitting your personal data to me via this website or otherwise.

Contact details: Megana Nedungadi – email contact meganaclinical@gmail.com

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business; Megana Dog Behaviour, trading as Megana Nedungadi.

• “you”, “the user” refer to the person(s) using this website.

• GDPR means General Data Protection Act.

• ICO means Information Commissioner’s Office.

ICO Data Protection Register:

I am exempt from registration in the ICO Data Protection Register because I only process personal data for accounting and administrative purposes.

Key principles of GDPR:

This privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Under UK data protection law, GDPR, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis I rely on may affect your data protection rights which are briefly set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website,

Lawful bases for collecting or using personal information to:

• provide and improve products and services for clients

• operation of client or customer accounts

• comply with legal requirements:

• dealing with queries, complaints or claims

The lawful bases for the above are:

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – I have to collect or use your information so I can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Consent

If, as determined by me, the lawful basis upon which I process your personal information changes, I will notify you about the change and any new lawful basis to be used if required. I shall stop processing your personal information if the lawful basis used is no longer relevant.

Your rights

• Your right of access- You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure - You have the right to ask me to delete your personal information.

• Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information.

• Your right to object to processing - You have the right to object to the processing of your personal data.

• Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you.

• Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time.

If you make a request, I must respond to you without undue delay and in any event within one month. I handle subject access requests in accordance with the GDPR. To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

Information I collect

When you contact me about my services and as part of delivering behaviour consultations, I collect personal information such as your name, address, contact details, details about your dog (including behavioural history, health information, and veterinary records), and relevant lifestyle or household context. This information is used solely for the purpose of providing personalised, professional support for you and your dog and to carry out my services.

I collect or use the following information to provide the behavioural package for clients, for operation of client or customer accounts, to comply with legal requirements, and to deal with any queries, complaints or claims:

• Names and contact details (email, phone)

• Addresses

• Third party information (that you disclose in your behaviour questionnaire or provided by your vet, such as family members or other relevant parties related to your dog’s care and welfare)

• Payment details (purely related to the consultation package and/or any refunds)

• Transaction data (including details about payments to and from you to myself, and details of products and services you have purchased from myself)

• Any video recordings you may send of your dog

• Correspondence

• Your pet’s veterinary information and clinical history.

This company is hosted on the Squarespace.com platform. Your data may be stored through Squarespace.com’s data storage, databases and the general Squarespace.com applications.

How I collect and store this information

Information is collected via information you submit via this website, telephone/video conversations with yourself, forms emailed to you after booking, information your vet provides, and through discussion during consultations.

I will store this data securely and hold it on a password-protected computer or otherwise and take all necessary steps that I can to protect any information you provide me with. However, I cannot guarantee the security of any data that you disclose online and I will not be responsible for any breach of security unless this is due to my negligence or wilful default.

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.

By law I have to keep basic information about my clients including contact, identity, financial and transaction data for five years after they cease being customers for tax purposes.

How I use this information

I will only use information that you provide to process your booking, provide you with the behaviour service, and contact yourself and your vets regarding your behaviour consultation, or any disputes. I may request to forward your information if we need to refer you on to another dog professional but only with your consent to do so. I will only disclose your personal information to third parties if I am under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

I use cookies on my website to improve your experience. As required by law, where applicable this site uses a cookie control system which allows you to give your consent or to deny the use of and saving of cookies on your computer or device. Cookies are small files saved to your computer hard drive that track, save and store information about your interactions and usage of the site. This allows the website, through its server, to provide you with a tailored experience as you use it.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit: The cookies Squarespace uses

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

If you wish to deny the use and saving of cookies from this website on to your computer’s hard drive, then you should take the necessary steps within your web browser’s security settings to block all cookies from this website and its external serving vendors.

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

If you remain unhappy with how I have used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

If you are ever unsure how your data is being handled, I’m happy to explain further. Your trust - and your dog’s wellbeing - are at the heart of everything I do.